Return Policy

Overview

This Return Policy outlines the terms and conditions regarding cancellations, refunds, and modifications to our event styling services. We understand that circumstances may change, and we are committed to working with you to find fair and reasonable solutions.

Please read this policy carefully before booking our services. By engaging our services, you agree to the terms outlined in this Return Policy.

Service Cancellation

If you need to cancel or modify your event styling service, please contact us as soon as possible. The cancellation policy and any applicable fees depend on several factors, including the timing of the cancellation and the nature of your event.

Cancellation Timeframes

Our cancellation policy is based on how far in advance you cancel your service:

• More than 30 days before the event: Full refund of deposit, minus any non-refundable expenses already incurred (such as ordered materials or vendor deposits)
• 15-30 days before the event: 50% refund of deposit, or credit toward a future event within 12 months
• 7-14 days before the event: 25% refund of deposit, or credit toward a future event within 12 months
• Less than 7 days before the event: No refund of deposit, but we will work with you to reschedule if possible

Force Majeure

In cases of force majeure events (such as natural disasters, government restrictions, or other circumstances beyond either party's control), we will work with you to find a mutually acceptable solution, which may include rescheduling or partial refunds.

Refund Policy

Refunds for services will be considered on a case-by-case basis. Please contact us to discuss your specific situation. Refund eligibility depends on various factors including:

• Timing of cancellation relative to the event date
• Work already completed or materials already ordered
• Vendor deposits and commitments made on your behalf
• Reason for cancellation
• Terms outlined in your specific service agreement

Refund Processing

If a refund is approved, it will be processed using the same method of payment used for the original transaction. Refunds may take 7-14 business days to appear in your account, depending on your financial institution.

Please note that any third-party processing fees incurred during the original transaction may not be refundable.

Deposits

Deposits paid for event styling services may be subject to specific terms outlined in your service agreement. The deposit amount and terms vary depending on the scope and value of your event.

Deposit Terms

• Deposits are typically required to secure your event date and begin planning
• Deposit amounts are generally non-refundable but may be applied to rescheduled events within a specified timeframe
• Deposit refund eligibility is determined by the cancellation timeframe and circumstances
• Any vendor deposits made on your behalf may be deducted from refundable amounts

Deposit Refunds

Deposit refunds are subject to the same cancellation timeframes outlined above. In some cases, deposits may be converted to credit for future services rather than refunded, depending on the circumstances and timing of the cancellation.

Changes to Services

We understand that event plans may change. We will work with you to accommodate reasonable changes to your service requirements, subject to availability and timing constraints.

Service Modifications

If you need to modify your service package, please contact us as soon as possible. Modifications may include:

• Changes to the event date or time
• Adjustments to the guest count
• Modifications to the styling theme or design elements
• Additions or removals of specific services

Modification Fees

Depending on the nature and timing of requested changes, modification fees may apply. These fees help cover any additional costs incurred, such as:

• Reordering materials or supplies
• Adjusting vendor arrangements
• Additional planning and coordination time
• Rush order fees for last-minute changes

We will always discuss any potential fees with you before implementing changes.

Rescheduling

If you need to reschedule your event, we will do our best to accommodate your new date, subject to our availability. Rescheduling policies include:

• Rescheduling requests made more than 30 days in advance are typically accommodated at no additional charge
• Rescheduling requests made 15-30 days in advance may incur a rescheduling fee
• Rescheduling requests made less than 15 days in advance are subject to availability and may incur additional fees
• Deposits and payments may be transferred to the new event date

Partial Services

If you cancel only a portion of your service package, refunds will be calculated based on the cancelled portion, minus any applicable fees or non-refundable expenses. The remaining services will continue as scheduled, and you will be responsible for payment of those services.

Vendor and Third-Party Services

When we coordinate with third-party vendors on your behalf (such as florists, rental companies, or other suppliers), their individual cancellation and refund policies may apply. We will inform you of any such policies when making arrangements.

Any deposits or payments made to third-party vendors on your behalf may not be refundable, depending on the vendor's policies and the timing of cancellation.

Disputes and Complaints

If you are not satisfied with our services or have concerns about your experience, please contact us immediately. We are committed to resolving any issues and ensuring your satisfaction.

We will work with you to address concerns and find appropriate solutions, which may include partial refunds, service credits, or other remedies as appropriate to the circumstances.

Contact Us

If you have questions about our return or cancellation policy, need to cancel or modify your service, or have any concerns, please contact us:

We are here to help and will respond to your inquiry as soon as possible. We understand that circumstances can change, and we are committed to working with you to find fair and reasonable solutions.

Policy Updates

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.

Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.